Test Environment Management Service
Managed Services
India Captive Center

Managed Services




You can concentrate on your principal business while we manage the IT function for you! Managing the IT infrastructure remotely not only provides round the clock service, it also reduces your costs by 30% which increases your profitability.

We provide a modular packaged solution for managing your IT infrastructure. This ensures a smooth transition into our services based on your requirements. DuplePoint brings in the best practices and processes based on the ITIL framework to ensure delivery of IT Services is of appropriate quality to every customer

Managed Network and Security: We can help you in installing, configuring and managing any of your IT infrastructure component based on your need. Our expert IT services team can do this for you with the help of their in-depth knowledge and expertise.

Your network devices will be monitored 24/7 to ensure we maintain and fix any issues proactively to avoid unnecessary downtime, i.e increase the availability. We provide Network Administration, Network Monitoring and Support Services, Security Services – Monitoring and maintaining network perimeter devices including firewalls, routers, switches, IDS, IPS, IOS and configuring security on these devices.

IT Services - Service Desk: We provide 24/7 "Service Desk" facility to all the users acting as "Single Point Of Contact" for all IT Issues. Our experienced ITIL certified support team will handle all IT Requests - log, monitor, maintain and close IT requests. As a part of our services under this umbrella we cover Event Management, Incident Management, Problem Management, Request management

Managed Enterprise Server and Storage: Proactive server management and monitoring solutions 24/7 from our remote operation centre ensure we reduce your operational costs and provide effective monitoring and maintenance. Our expertise includes and is not limited to Enterprise Windows and Linux Server Management, Exchange Server Management, Database Server Management - MS SQL, Oracle, Sybase, Server Security and Anti Malware Management.

Web Hosting and Domain Name Registration Management: We can book, manage and maintain your company's web site for you on virtual or dedicated servers situated in secure data-centres with backup facilities. We provide cost effective web site management and web hosting solutions on a WINTEL or Linux infrastructure. Our competent infrastructure team can assist with the registration and maintenance of domain names and provide search engine optimisation guidance. We can renew your web hosting and domain name registration contracts and maintain the logistics required for maintaining your web site 24*7 on the internet.

Managed Desktop: Manage the customer desktop remotely 24/7 – Application Packaging and Distribution, Patch Management, Desktop Security Management using industry standard tools. eg : Symantec, Trend Micro.

Customer Benefits
  • Reduce the total cost of operations - Increase on ROI by rationalising IT resources and optimising asset utilisation
  • Improved service processes, infrastructure availability
  • Full control and flexibility over the services offered
  • Increase in operational efficiency by utilising remote resources, automated process, and increase in infrastructure availability.
  • BE SPOKE solutions for every client depending on their currents requirements and gaps.